Always dreamed of being the Community Guy/Gal for a cool startup in its prime? Taptu is looking for a new full-time Community Manager – Could it be you?

We are looking for a Community Manager, based in either London or Cambridge, with a dynamic personality, great communication skills and experience working with the community. You’ll manage all aspects day-to-day community life for Taptu through a wide range of channels, including this blog, Twitter and Facebook. You’ll get to contribute to the development of some fun campaigns and attend some great events.

Below is an official job description, but nothing is ever the same in real life as it is on paper. As I step down from the role after two years as Community Gal, if you think you’ve got it in you, drop me a line on Twitter directly with your questions.

It’s your chance to take the torch and carry it forward, so go on, apply by emailing givemeajob@taptu.com!

NO AGENCIES PLEASE

- Vero

Community Manager role

Objectives of role:

• To increase usage of Taptu across all mobile devices and loyalty of users
• To be an authentic voice of Taptu externally and representative for the community’s needs internally
• Build trust in our brand

Responsibilities include, but not limited to:

• Communicate with our users whenever and wherever appropriate on a personal level through the blog & social networks
• Identify and analyse issues, patterns and trends in community requests & product performance
• Identify ways to improve the speed in which Taptu responds to user feedback
• Be an evangelist for Taptu online and the first point of contact for the community
• Take part in relevant events, such as mobile conferences, BarCamps and impromptu gatherings with fellow bloggers (will often involve alcohol)
• Liaise with UK & US PR agencies, occasionally helping manage Taptu events
• Work closely with our US Community Manager
• Manage a small dedicated User Help team in Cambridge

The successful applicant will need to demonstrate the following skills & experience:

• You love helping people and find it rewarding to solve people’s problems
• Fluent, fast and engaging writer; from authoring long articles to creativity in less than 140 characters
• Understanding of and enthusiasm for social media (Twitter, Facebook, Friendfeed, Digg, blogs etc..)
• You probably already have your own blog or an established online presence and have an understanding of blogging in the business context
• Excellent project management skills: experience managing multiple projects simultaneously and working effectively across departments (engineering, operations and commercial)
• Practical knowledge of basic web tools: HTML, image manipulation and video editing
• Some experience of web analytics software such as Google Analytics and Mint would be good
• Existing contacts in the media or mobile would be useful
• Experience working in a start-up environment would be a bonus
• Degree educated

This entry was posted on Monday, June 8th, 2009 at 2:08 pm and is filed under Company News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.